Frequently asked questions

How can I contact PetWavy?

Email support@petwavy.com or use our contact form. For order questions, include your order number and the email used at checkout.

How do I choose the right item for my pet?

Check the measurements, materials and care information on the individual product page. Needs vary from pet to pet. If a detail you need is missing, ask us before ordering.

Where can I find shipping details?

Shipping availability, costs and delivery information depend on the item and destination. Please check the product details and the shipping options shown at checkout before ordering.

How do I arrange a return?

Contact us with your order number before sending anything back. We’ll provide the appropriate instructions. Our business mailing address is not a returns address.

Who operates PetWavy?

PetWavy is operated by Sudden Wonder LLC. Read our story or visit our contact page for business correspondence details.